Frequently Asked Questions
Everything you need to know about shopping with Adax Shop.
What is your standard shipping policy?
We offer standard shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
If you are not completely satisfied with your purchase, you can return or exchange any unworn item with original tags within 30 days of delivery. Please visit our Returns Portal to start the process.
What payment methods do you accept?
Adax Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment plans via Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey directly to your doorstep.
Are your materials sustainably sourced?
At Adax Shop, we are committed to ethical fashion. We prioritize working with suppliers who use organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.